RETURNS AND EXCHANGES
What is your return/exchange policy?
Clothing items (Including bras) – We want to make sure that you are happy with your order and that it fits you perfectly. If you need to return any of our clothing items or exchange for a different size we will be happy to do so within 30 days of your purchase. All returned items must be unwashed/unworn in original packaging and with hang tags still attached.
Underwear – Due to health code regulations, we are not able to accept returns on underwear. Before you stock up on our undergarments, we recommend you buy one of the style(s) you are interested in to make sure it is the correct size and fit. Please contact us if you have questions on sizing or any other questions on our products before ordering.
Other Products – All other retail products purchased on Ohganix.com can be returned for a full refund within 30 days of purchase as long as the product has been unused and is in the original packaging.
Please include a copy of your receipt/invoice along with all returns/exchanges. We do not keep credit card information on file and we will need this to process your return/exchange. You can either write your credit card number and card expiration date on the copy of your invoice along with your return/exchange or we will be contacting you once we receive your package to get this information.
All returns can be mailed to:
Ohganix – Hippocrates Health Institute
1466 Hippocrates Way
West Palm Beach, FL 33411
Once a return is processed, a full refund will be returned to the original method of payment, less the shipping and handling fee. Please allow 1-2 weeks for us to process the return after it has been received. Once the return has been processed it may take 7-10 business days for the return to credit back onto your original payment method. Customer is responsible for return shipping and items should be in original packaging with all tags attached. We reserve the right to refuse any items that return to us in unsalable condition. Returns and Exchanges must be prepaid and we do not except any C.O.D deliveries.
*Please note – We are not responsible for packages lost in transit. We recommend getting a tracking number with all return shipments for your protection. Please use a traceable carrier that can provide you with a tracking number.
If you would like help with an exchange, return, or new purchase, please call us at (877) 582-5850 (9am-6pm EST) or email us at firstname.lastname@example.org.
SHIPPING AND HANDLING:
All orders ship from West Palm Beach, Florida. Usually any orders that are received by 8AM (EST) ship the same day and anything after will ship the following business day (M-F)
Shipping and Handling Charges
Our shipping and handling rates are actual shipping and packaging costs. With standard delivery, delivery times are not guaranteed. If you are located in the U.S., please allow at least 2-7 days after the package has shipped to receive your package but please note delivery times may differ. If you would like faster delivery or if you need it to arrive by a certain date, please chose an expedited delivery option that offers a guaranteed delivery date.
*Please note* – We are not responsible for any packages once they leave our shipment facility. We can provide you with a tracking number and it is up to you to contact your local post office/delivery service regarding your shipment.
Once the package is mailed, you should receive an “Order is Complete” confirmation email. If you have any questions about your order or for tracking information please email us at: orders@Ohganix.com
Do you ship internationally?
Yes, if the shipping rate for your country does not populate when you are trying to place your order, please contact us so that we can add your shipping rate for checkout. Please contact us at: sales@Ohganix.com
We do not cover nor are we responsible for any custom or duty fees. It is the responsibility of the customer to clear the items into their country and pay any fees/charges for the goods as required.